Welcome to AvenlAi ("we," "our," or "us"). As a premier AI virtual human text companion platform (AvenlAi - AI Chat App), we recognize that your text dialogues, personal roleplays, creative narratives, and emotional expressions are deeply intimate. This Privacy Policy details how we protect your dialogue logs, memory graphs, and account telemetry with zero-compromise security.
1. Scope & Fundamental Privacy Pledge
AvenlAi is engineered for authentic, engaging text-based conversations with multidimensional AI characters. Our foundational privacy commitment is absolute: we do not sell, rent, or trade your personal text chat histories, private roleplay transcripts, or custom companion memories to advertising brokers or third-party marketing entities.
2. Categories of Data We Process
To deliver responsive language interactions, context retention, and personalized virtual companions, we process the following data blocks:
a. Text Conversations & Custom Personas
- Dialogue Messages: The text messages, prompts, inquiries, and story narratives you exchange with virtual human personas.
- Episodic Memory Graphs: Key contextual memories, personal milestones, preferences, and narrative states dynamically archived to maintain conversation continuity across sessions.
- Custom Persona Configurations: Persona backstory parameters, emotional responsiveness settings, specialty knowledge bases, and custom avatars you construct.
b. Identity, Subscription & Energy Balances
- Secure authentication tokens (such as Apple Sign-in, Google identity, or verified email sign-ins) for account sync.
- Virtual energy token balances, subscription tier status, and feature unlock records.
- Purchase confirmation tokens validated directly through official app marketplace channels (Apple App Store / Google Play). We never store raw credit card numbers.
c. Device Diagnostics & Operational Telemetry
- Basic device variables (model, OS build, screen density, app version) to ensure interface fluidity and responsive message streaming.
- Server latency metrics, API response times, and anonymous crash telemetry to optimize neural inference speed.
3. Neural Model Training & Private Space Isolation
We treat your personal conversations as an inviolable private space:
- No Public Foundation Training: Your private text chat records, roleplay scenarios, and intimate confessions are never ingested into public foundation training corpuses or made accessible to other users.
- Isolated Memory Lockers: Each user's episodic memory graph is cryptographically siloed and accessible only through your authenticated account token.
- Automated Safety Moderation: Messages pass through automated filtering algorithms strictly to prevent illegal content, CSAM, hate speech, and severe safety violations.
4. Intellectual Property & User Creative Rights
You retain full intellectual property ownership over your original text inputs, creative story prompts, and worldbuilding scenarios. AvenlAi claims no copyright over the unique stories or narratives you co-create with virtual characters.
You grant AvenlAi a limited, non-exclusive license solely to transmit, process, and cache your messages as required to compute dynamic text responses and store your chat history.
5. Data Retention & Permanent Erasure Rights
You maintain total control over your digital footprint:
- Instant Chat & Memory Reset: You can clear individual chat sessions, rewind dialogue branches, or wipe a persona's episodic memory directly from within the app interface.
- Complete Account Deletion: You have the right to request the irreversible erasure of your entire account, profile data, and cloud-synced dialogue records. Contact our privacy team at [email protected], and all associated database records will be permanently purged within 30 days.
6. Security Infrastructure
We enforce rigorous security safeguards, including TLS 1.3 end-to-end transport encryption, AES-256 encrypted database lockers, and strict least-privilege administrative access controls across our GPU inference clusters.
7. Minor Protection
AvenlAi is designed for individuals who have reached the digital age of consent in their jurisdiction (13 years or older; 16 years in the EU). We do not knowingly index data from children under the required age. Any account identified as belonging to an underage user will be terminated immediately.
8. Policy Revisions
We may update this Privacy Policy to reflect app enhancements, regulatory requirements, or infrastructure upgrades. The updated policy will be marked with a new Effective Date above. Continued interaction with AvenlAi indicates your acceptance of the revised terms.
9. Contact the AvenlAi Team
If you have any questions regarding this Privacy Policy, your data privacy rights (GDPR/CCPA), or memory management, please reach out to our privacy desk at:
Customer Support: [email protected]